Products

Privacy Policy

Effective Date: FEB 02, 2026

Welcome to ChatShop.in (“ChatShop”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you use ChatShop.in.

By accessing or using our platform, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following information:

From Vendors:

  • Full Name
  • Email Address
  • Phone Number (including WhatsApp Number)
  • Business Information (Store Name, Address, etc.)
  • Payment Information for subscriptions (handled securely through payment gateways)

From Buyers (optional account creation):

  • Full Name
  • Email Address
  • Phone Number (optional)
  • Account credentials (if they create an account)

Automatically Collected:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, etc.) through cookies and analytics tools.

2. How We Use Your Information

We use your information for purposes such as:

  • Creating and managing vendor and buyer accounts
  • Displaying vendor listings and WhatsApp contact buttons
  • Providing customer support
  • Sending important service-related communications
  • Improving and personalizing your experience
  • Ensuring platform security and preventing fraud

We do not use your data for unsolicited marketing without consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
We may share your information:

  • With service providers (e.g., hosting, payment processing) who assist in operating our platform
  • When legally required (e.g., law enforcement requests)
  • To protect our rights, property, or safety, or that of others.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Analyze platform usage
  • Remember user preferences
  • Enhance site security

You can adjust your browser settings to refuse cookies; however, this may affect certain features.

5. Data Security

We implement reasonable security measures to protect your personal information.
However, no online platform can guarantee 100% security.
Please protect your login credentials and immediately notify us of any suspicious activity.

6. Your Rights

Depending on applicable laws, you may have rights to:

  • Access, update, or delete your personal information
  • Object to or restrict certain data processing activities
  • Withdraw consent at any time (for example, unsubscribing from communications)

To exercise your rights, contact us at care@chatshop.in.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Vendor and buyer account information may be deleted upon request, subject to applicable legal requirements.

8. Third-Party Links

ChatShop.in may contain links to third-party websites (e.g., WhatsApp, payment processors).
We are not responsible for the privacy practices of such external sites.

9. Children’s Privacy

Our platform is intended for users aged 18 and above.
We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and the revised policy will be effective immediately upon posting.
We encourage you to review this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: